Terms of Service

Last updated: [08/22/2026]

These Terms of Service ("Terms") govern your use of periovive.com (the "Site") and any purchase you make from it. The Site is operated by [LEGAL ENTITY NAME] ("PerioVive", "we", "us", "our"). By browsing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering you confirm that the information you provide is accurate and that you are authorised to use the payment method supplied.

2. Products, descriptions, and pricing

We try to display our products and their descriptions as accurately as possible. Colours, packaging, and images may vary slightly from what you see on your screen.

All prices are listed in USD and may change without notice. We reserve the right to correct pricing or description errors, and to refuse or cancel any order placed at an incorrect price, even after the order has been confirmed. If we cancel an order for this reason, we will refund you in full.

Products are offered subject to availability and we may limit quantities per customer or per order.

3. Orders and acceptance

Your order is an offer to buy. We accept it when we send you a shipping confirmation. We may decline or cancel an order at our discretion — for example where we suspect fraud, where a shipping address cannot be served, or where a product is unavailable. Any payment taken will be refunded.

4. Payment

Payment is taken at checkout through our payment processor. We do not store your full card details. You are responsible for any bank, currency conversion, or card issuer fees.

5. Shipping and delivery

Shipping options, costs, and estimated delivery times are shown at checkout. Delivery estimates are not guarantees, and we are not responsible for carrier delays, customs clearance delays, or events outside our control.

For international orders, the recipient is the importer of record and is responsible for any customs duties, import taxes, or fees charged on arrival. We cannot predict or refund these charges.

Risk of loss passes to you on delivery by the carrier.

6. Returns and refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms.

7. Product use and veterinary disclaimer

PerioVive is a topical oral-care product intended for use in animals, as directed on the label.

It is not a medicine and it is not intended to diagnose, treat, cure, or prevent any disease. It is not a substitute for professional veterinary examination, dental cleaning, or treatment. Always follow the usage instructions on the packaging, and consult your veterinarian before use if your pet has a known health condition, is pregnant or nursing, is on medication, or is recovering from surgery. Discontinue use and contact your veterinarian if you notice an adverse reaction.

Keep out of reach of children. For animal use only — not for human consumption.

Any statements on this Site describing results, timelines, or outcomes are illustrative. Individual results vary depending on the animal, the condition being addressed, and consistency of use.

8. Customer content and reviews

If you submit a review, photo, comment, or other content to the Site, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our business, including in marketing. You confirm the content is your own, is accurate, and does not infringe anyone else's rights. We may edit or remove submitted content at our discretion.

9. Intellectual property

The Site and its content — including the PerioVive name and logo, text, images, product photography, and design — are owned by us or our licensors and are protected by intellectual property law. You may not copy, reproduce, or use them commercially without our written permission.

10. Acceptable use

You agree not to use the Site to break any law, to infringe others' rights, to submit false information, to introduce malicious code, to scrape or harvest data, to interfere with the Site's security, or to resell our products without written authorisation.

11. Third-party links and services

The Site may link to or rely on third-party sites and services (payment processors, carriers, analytics providers). We are not responsible for their content, policies, or practices, and their use is at your own risk.

12. Disclaimer of warranties

The Site and its content are provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

13. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to your use of the Site or any product purchased from it will not exceed the amount you paid for the product concerned. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you. Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence.

14. Indemnity

You agree to indemnify and hold harmless [LEGAL ENTITY NAME] and its officers, employees, and agents from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your misuse of the Site or our products.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

16. Governing law and disputes

These Terms are governed by the laws of USA, without regard to conflict of law principles. Any dispute will be brought exclusively in the courts of USA, except where mandatory consumer law entitles you to bring a claim in your own country of residence.

17. Changes to these Terms

We may update these Terms at any time. The revised version takes effect when posted on this page, and the "last updated" date will change. Your continued use of the Site after that point means you accept the revised Terms.

18. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions stay in full force. These Terms, together with our Refund Policy, Privacy Policy, and Shipping Policy, form the entire agreement between you and us regarding the Site.

19. Contact

PerioVive — 145 Schoolmaster Lane, Dedham MA 02026, United States [Email: [support@periovive.com]